Sample Call
Hotel Reservation
Southern Rose Hotel · Charleston
Live Transcript
Agent (Taylor)
Good afternoon. Thank you for calling the Southern Rose Hotel in Charleston. This is Taylor. How can I help you today?
Guest (Oliver)
Hi, Taylor. Yeah. I'm looking to book a room for my wife and me. We're planning a trip down there, March 21 through the 20 fourth, so 3 nights.
Agent (Taylor)
Wonderful. And is this a special occasion or just a getaway?
Guest (Oliver)
Actually, yeah. It's our tenth anniversary, so we wanted to do something nice.
Agent (Taylor)
Oh, congratulations. So for those dates, I'd recommend our Garden View King, that's $2.19 a night, or the Harbor Suite, which is our premium room at $3.49 a night.
Guest (Oliver)
39? Yeah. That's that's a bit more than we were hoping to spend, honestly. We were looking at the Belmont Inn too, and they had something comparable around $2.70.
Agent (Taylor)
I understand. And the Harbor Suite really is a step above. You get a private balcony overlooking the harbor, complimentary breakfast each morning, and priority spa access. But I'll tell you what, since it's your anniversary and you'd be a first time guest, I can offer 15% off the Harbor Suite, which brings it down to $2.97 a night.
Guest (Oliver)
Okay. That's a lot closer. And you mentioned spa out. Okay. That's a lot closer. And you mentioned spa access. What does that include exactly?
Agent (Taylor)
So priority spa access means you can book same day appointments, which normally isn't available during peak season. We also have an anniversary spa package. It's a couple's massage plus a champagne turndown for an additional $1.29.
Guest (Oliver)
Oh, that actually sounds great. My wife would love that. Oh, 1 more thing. We'd be bringing our dog with us. Do you allow pets at the hotel?
Agent (Taylor)
Unfortunately, the Southern Rose doesn't allow pets on the property, but I completely understand. We work with a trusted pet boarding facility just 10 minutes from the hotel. A lot of our guests use them, and the reviews are great. I can send you their details along with the pricing summary if you'd like.
Guest (Oliver)
Yeah. That would be helpful, actually. We definitely don't wanna leave him at home.
Agent (Taylor)
Absolutely. I'll include that in the email. So let me just confirm. Would you like to go ahead and book today, or did you need some time?
Guest (Oliver)
Let me just confirm if they're on the dates tonight, and I can call back tomorrow to lock it in.
Agent (Taylor)
Absolutely. I'll make a note on your reservation inquiry so whoever you speak with has all the details. Can I get your email to send over a summary with the pricing?
Guest (Oliver)
Sure. It's o.harrison@gmail.com.
Agent (Taylor)
Perfect. And that was Oliver Harrison?
Guest (Oliver)
That's right.
Agent (Taylor)
Great, Oliver. I'll send that over within the hour, the room pricing, the spa package, and the pet boarding info. And just so you know, I can hold that 15% rate for 48 hours. After that, it reverts to the standard price.
Guest (Oliver)
Sounds good. Thanks, Taylor. I'll be in touch.
Agent (Taylor)
Thank you, Oliver, and happy anniversary. We'd love to have you at the Southern Rose. Have a great evening.
Guest (Oliver)
Thanks. You too. Bye.