15% Higher Booking Conversions.
3x Faster Call Audits.
In Just 3 Months.
A boutique hospitality group transforms scattered call data into a unified revenue-driving system — cutting audit time by 66% while boosting team productivity by 20% across 20+ properties.
Echor Hotels & Resorts is a boutique hospitality brand that believes true luxury lies in the details—a warm smile at check-in, a locally inspired breakfast, or a view that takes your breath away. Operating across India's most sought-after destinations — Manali, Shimla, Dharamshala, Jim Corbett, Goa and more.
Flying Blind Across 20+ Properties
Every guest interaction is a “make or break” moment. Without the right tools, even dedicated teams operate in the dark.
No Cross-Property Visibility
Vague assumptions about which locations converted better — never clear numbers across 20+ properties.
Overwhelming Manual Audit Burden
Reviewing even a fraction of calls required extensive manual effort, consuming leadership hours.
Non-Existent Performance Reporting
"Generating performance reports across all agents? Earlier, we didn't."
Generic Agent Coaching
Training relied on anecdotal feedback. New agents took weeks to onboard with no systematic improvement path.
Missed Revenue Opportunities
High-value booking opportunities slipped through — standard quotes sent when personalized offers were needed.
Complete Conversation Intelligence
Echor implemented Call Optix as their unified platform — with results visible within the first 3 months.
AI-Powered Conversation Analysis
Every call automatically transcribed, analyzed, and summarized.
Custom Data Extraction
Check-in dates, property names, guest requirements auto-extracted.
Performance Scorecards
Real-time individual and team metrics across all properties.
Leadership Boards
Gamified tracking driving healthy competition.
Automated Task Management
Follow-ups and action items tracked to completion.
Best Practices Library
Curated coaching moments from real calls.
Cross-Property Analytics
Unified dashboard across 20+ locations.
Transformation in 3 Months
What previously consumed significant management hours now happens automatically, freeing leadership to focus on strategic decisions.
“The audit hours have significantly reduced by 3x times. Call Optix is doing it all for me right now.”
Agents now review their own performance and call summaries, fostering ownership. The leadership board turns tracking into motivation.
“The team is itself taking care of their own tasks and daily activities better. The leadership board and performance scores help tremendously.”
Real-time visibility ensures no lead is overlooked. Managers spot missed revenue opportunities and help close deals faster.
“Sometimes an agent shares a standard quote with a customer, but as the manager I can see the potential in offering a discount and additional perks to convert a high-paying client.”
Real People, Real Transformation
Weeks-Long Onboarding
Days-Fast Onboarding
“What took days and additional resources can now be trained so much faster. Even further to new joinings, the existing ones are also benefiting from it to improve on their skills.”
Real Agents. Real Results.
Before Call Optix, Vimal struggled with follow-through — missed deadlines and overlooked clients were recurring issues. After implementation, automated task tracking transformed his workflow.
Simran embraced Call Optix as her personal assistant, reviewing her own calls, tracking metrics, and learning from top moments to become a standout performer.
Real-Time Revenue Recovery
The Call
Agent handles a routine inquiry, offers the standard rate, and moves on.
AI Detects Signals
Call summary reveals: special occasion mentioned, premium amenities asked, price flexibility shown.
Team Gains Clarity
With clear insights surfaced, the team is equipped to take action — offering personalized packages to close premium bookings.
“This further helps with our fast closing rate. Additionally, we have agent/customer commitment proofs in case of a blunder later on.”
In a business where every guest interaction is “make or break,” more moments become wins.
“Call Optix Turns Call Audits into a Blueprint for Better Guest Service”
“Call Optix's call auditing and quality monitoring features are the standout elements for me. In the hospitality industry, every interaction with a guest can be a true 'make or break' moment for the brand, so having the ability to audit how agents handle inquiries and complaints with this level of precision is incredibly valuable.
It's helped us turn our call data into a clear blueprint for improving service and strengthening the overall guest experience.”
Four Pillars of Impact
Precision Coaching
- Real-world call scenarios
- Gold standard library
- Continuous self-review
Revenue Growth
- No lead overlooked
- High-value deal rescue
- Data-driven allocation
Team Dynamics
- Agent ownership
- Reduced friction
- Manager-agent alignment
Gamification
- Leadership boards
- Healthy competition
- Visible goal tracking
“I would lose my helping hand and wholesome visibility into auditing, team management, business and revenue optimization. It would be a major setback.”
“One of the best in the business, beautifully designed for businesses with voice call teams. It touches all aspects of what I want it to cover.”
Ready to Transform Your Hospitality Operations?
Capture more direct bookings, coach agents to peak performance, and gain complete visibility across your properties.