Powerful Features to Transform Your Business Communication
Discover the comprehensive suite of AI-powered tools that make Call Optix the leading call analytics platform.
AI Sales Agent
Your 24/7 Conversational Sales Rep. Let AI handle inbound and outbound calls, qualify leads, and guide buyers with natural voice interaction — no scripts needed.
Key Benefits
- Human-like responses and dynamic intent handling
- Real-time lead qualification and routing
- CRM sync with structured call data
- Book meetings and escalate priority leads
Call Analysis
Total Visibility from Call to Close. Every conversation analyzed — recordings, transcriptions, summaries, sentiment, and trends. Actionable insights without manual review.
Key Benefits
- Accurate transcriptions with speaker separation
- AI-generated summaries with key call moments
- Sentiment and objection tracking
- Pattern recognition to detect deal-killers
Actionable Insights
Insights That Drive Results. AI turns raw calls into follow-ups, tasks, and priorities your team can act on instantly.
Key Benefits
- Task detection and auto-assignment
- Follow-up suggestions and reminders
- Pipeline opportunity flags
- Integration with project & task tools
Calling & SMS
Connect Instantly. Anywhere. Built-in calling and SMS for seamless outreach. No extra software needed.
Key Benefits
- Inbound and outbound voice calls
- Two-way SMS with history
- Campaigns and bulk messaging
- Click-to-call from CRM or dashboard
Deal & Revenue Analysis
Track What Drives Revenue. Predict deal value, detect high-ticket leads, and align efforts with real results.
Key Benefits
- AI-estimated deal value per call
- Lead prioritization scoring
- Forecast accuracy over time
- ROI tracking by team and channel
Sales Funnel
Visualize Every Stage of the Journey. Move leads through your funnel with automated tracking from call content.
Key Benefits
- Auto-mapped funnel stages
- Deal progression and stall detection
- Drop-off and conversion trends
- Funnel heatmaps and filters
Agent Performance Evaluation
From Good to Great — With Data. Evaluate and coach reps with performance metrics tied to real conversations.
Key Benefits
- Scorecards based on call success signals
- Skill gap detection and improvement tracking
- Coaching suggestions based on AI trends
- Best-call libraries from top performers
IVR & Call Routing Automation
Smarter Paths for Every Caller. Route customers based on real-time intent or predefined logic — with or without AI.
Key Benefits
- AI IVR for natural language interactions
- Classic IVR with keypad flows
- Customizable paths by department or need
- Seamless integration with agents and bots
VOIP Solutions & Integrated Communication
Built-In Voice. Seamless Sync. Make and receive calls inside Call Optix, or bring your own VOIP provider.
Key Benefits
- Native VOIP calling and number provisioning
- Integrations with providers like Twilio, JustCall, Aircall and more
- Unified call logs and analytics
- Number masking and call controls
Support for 50+ Languages
Global Reach, Local Understanding. Transcribe, analyze, and respond to calls in over 50 languages with full accuracy.
Key Benefits
- Multilingual transcription and analysis
- Language-specific sentiment tuning
- Ideal for international support and sales
- Built-in localization for AI Agents
How Much You Would Save with CallOptix?
Imagine redirecting $240,000+ back into your business annually. CallOptix helps you achieve just that by pinpointing inefficiencies and supercharging your team's performance.