Turn Every Guest Call
Into a Booking
Call Optix helps hotels and resorts capture more direct bookings, coach reservation teams to peak performance, and extract actionable insights from every guest conversation.
Stop losing revenue to missed calls and OTA commissions.
Rate objection detected — agent recovered with Best Rate Guarantee
3m ago
Suite upgrade offered & accepted — +$140/night
12m ago
Competitor mention: Marriott — guest price-comparing
18m ago
The Hidden Cost of Missed Conversations
Every call to your property is a revenue opportunity — a guest ready to book, an upsell waiting to happen, a complaint that could become a five-star review. Here's what's slipping through the cracks.
Inconsistent Conversion Rates
Your best agent converts at 45%. Your newest hire? 18%. You don't know why.
OTAs Eating Your Margins
Guests call to book directly, but poor call handling sends them back to Expedia.
Upsells Left on the Table
Spa packages, room upgrades, early check-in — mentioned on some calls, forgotten on most.
Invisible Guest Sentiment
You find out about problems in TripAdvisor reviews, not in real-time.
Manual QA Bottleneck
Your team can only review a fraction of calls. Issues slip through the cracks.
The average hotel converts only 25-30% of reservation inquiry calls.
A 10% improvement can mean hundreds of thousands in additional direct revenue annually.
Your AI-Powered Revenue Partner
Call Optix is the conversation intelligence platform built specifically for hospitality. One platform to capture, coach, and convert — automatically.
Capture Everything
- Every call transcribed, summarized, and tagged with hospitality-specific data
- Guest sentiment tracked in real-time
- Custom data extracted automatically
Coach Everyone
- Performance scorecards for every agent with peer benchmarking
- AI-identified coaching opportunities from real calls
- Best practices library from top performers
Act Automatically
- Tasks created, follow-ups triggered, nothing falls through
- Automated confirmation calls and reminders
- 24/7 AI booking agent for after-hours coverage
Built for How Hotels Actually Operate
Generic sales tools don't understand hospitality. We built Call Optix around the workflows your reservation and front desk teams actually use.
Increase Direct Booking Conversion
Inconsistent call handling pushes guests to OTAs instead of booking direct.
Pinpoint where calls drop off and build coaching playbooks from top performers.
Capture Every Upsell Opportunity
Room upgrades and packages are offered inconsistently across your team.
Track which upsells are being offered, by whom, and which ones actually convert.
Accelerate New Agent Onboarding
New reservation agents take months to ramp with inconsistent training.
Auto-generate call libraries from top performers with AI-powered scorecards.
Monitor Guest Sentiment in Real-Time
Negative experiences surface in online reviews — weeks too late to act.
AI flags frustrated callers instantly so you can recover before checkout.
Ensure Brand Standard Compliance
Multi-property brands can't maintain consistent call quality across locations.
Score every call against brand standards and benchmark across properties.
Automate After-Call Workflows
Agents forget follow-ups and tasks fall through the cracks.
AI detects commitments on calls and auto-creates tasks with due dates.
Build Guest Relationship Profiles
Repeat guests have to re-explain preferences every time they call.
Unified conversation history with sentiment arc and topic tracking.
Capture Group & Event Inquiries
High-value group leads get lost in email inboxes without follow-up.
Auto-route leads to group sales with tasks created and calls linked.
Powerful Features,
Purpose-Built for Hospitality
Every feature designed with hospitality in mind — from custom data extraction to compliance monitoring.
AI Call Transcription
Every guest call transcribed with speaker separation — searchable, reviewable, actionable. Supports 30+ languages for international guests.
Automated Call Summaries
One-glance summaries with intent, action items, and next steps
Sentiment Analysis
Flag frustrated guests for service recovery before they write that review
Agent Performance Scorecards
Know exactly who's converting, who's struggling, and where to focus coaching
Custom Data Extraction
Automatically pull hospitality-specific details from every call
Task Tracker & Compliance
AI detects follow-ups and creates tasks automatically — nothing falls through the cracks
Ensure agents disclose resort fees, cancellation policies, rate guarantees
Ranked conversion rates create healthy competition among agents
Extract the Data That Matters
Define exactly what information to capture from every guest call. Our AI extracts it automatically — no manual entry required.
The Impact on Your Bottom Line
Real results from real properties. These aren't projections — they're outcomes our customers see within months.
Real Results from Real Properties
Echor Hotels: 15% Higher Conversions in 3 Months
THE PROBLEM
20+ property hospitality group with no cross-property visibility. Manual call audits consumed leadership hours. New agents took weeks to ramp up.
THE INSIGHT
Call Optix revealed missed revenue opportunities — agents sent standard quotes when personalized offers could close premium bookings.
THE FIX
Unified dashboard across all properties. Automated scorecards, "gold standard" call libraries, and leaderboards transformed team performance.
Suraj Chandel
Team Manager, Echor Hotels & Resorts
THE RESULTS (3 MONTHS)
Booking Conversion
+15%Call Audit Speed
3x FasterTeam Productivity
+20%"Call Optix has helped us turn our call data into a clear blueprint for improving service and strengthening the overall guest experience."
A Glimpse Into Your Revenue Dashboard
See exactly what you'll get — real-time revenue insights, deal tracking, and performance metrics at a glance
Revenue Dashboard
Q1 2026 Performance
Win/Loss Analysis
At-Risk Deals
Top Clients
Rate Tier Conversion
Why Hospitality Teams Choose Call Optix
Most conversation intelligence tools were built for generic B2B sales. We built Call Optix for how hospitality actually works.
Most conversation intelligence tools were built for generic B2B sales. Call Optix is built for how hospitality actually works — with the fields, workflows, and insights your teams need.
Seamless Integration With Your Existing Stack
Call Optix connects to the tools you already use — no disruption to your workflow. Plug in and start capturing insights from day one.
Opera PMS
Industry-standard property management by Oracle
Cloudbeds
Cloud-based PMS for modern hospitality
Mews
Next-generation hotel management platform
RoomRaccoon
All-in-one hotel management system
Salesforce
Enterprise CRM for guest relationships
HubSpot
Marketing, sales & service CRM platform
Freshdesk
Customer support & ticketing platform
Expedia Partner Central
Manage your Expedia listings & bookings
And So Many More
Hotelogix, Booking.com, and any system with an API
Don't see your system? We integrate with any system that has an API.
Ready to Turn More Calls Into Bookings?
See how Call Optix can help your property capture more revenue from every guest conversation.