Turn Every Guest Call into Sale with 5-Star Experience
Stop letting booking details slip through the cracks, automatically capture and structure critical guest data, empowering your team to increase direct bookings, enhance guest satisfaction, and boost operational efficiency.
Does Your Reservations Desk Sound Like This?
Your team is the voice of your property, but they're often flying blind. Critical details are buried in long conversations, leading to missed opportunities and inconsistent service.
Lost Booking Details
Are agents manually scribbling down check-in dates, room types, and special requests, leading to costly errors in your Property Management System (PMS)?
Inconsistent Guest Service
Do you know if every agent is correctly quoting rates, describing amenities, and effectively handling customer complaints?
Missed Upsell & Ancillary Revenue
How many opportunities to upsell a suite, add a spa package, or offer a late check-out are missed simply because the agent doesn't recognize the cue or know the right technique to use?
Time-Consuming Manual Work
How many hours does your team waste re-listening to calls and manually entering notes instead of engaging with the next guest?
Zero Visibility into Performance
Can you definitively say which marketing campaigns are driving the most valuable calls or which agents are best at upselling room upgrades and packages?
Lost After-Hours Revenue
Are you missing valuable booking opportunities from travelers in different time zones when your reservation line is closed?
Your AI Co-Pilot for Peak Performance
Call Optix isn't just another call recorder. It's a complete ecosystem that analyzes every guest conversation and turns it into structured, actionable data that drives revenue and guest loyalty.
Never Miss a Booking Detail Again
You define the fields that matter to your property, and our AI automatically finds and fills them from every call transcript. No more manual entry. No more errors.
Automatically Extract: Check-in/Check-out Dates, Room Type, Guest Name, Number of Guests, Special Requests, Amenity Inquiries, and more.
Perfectly structured data, ready for your PMS, which reduces check-in friction and helps you personalize the guest stay from the very first touchpoint.
Coach Every Agent into a All-Star
Use data, not guesswork, to improve your team's performance. Our Agent Performance Scorecards and Sentiment Analysis give you unprecedented insight into what works.
Identify Top Performers: Discover the exact phrases and techniques your best agents use to secure high-value bookings and handle difficult guests.
Personalized Coaching: Pinpoint specific calls where agents missed upsell opportunities or failed to resolve a guest's issue.
Ensure Brand Consistency: Monitor calls to ensure every team member is providing a consistent, high-quality, on-brand guest experience.
Automate Your 24/7 Guest Communication
Deploy autonomous AI Agents to handle routine inbound and outbound calls, freeing up your staff to focus on high-value guest interactions.
24/7 Inbound Agent: Let our AI handle calls after hours to answer FAQs ("What time is check-out?"), route calls, and even take messages or basic booking requests.
Proactive Outbound Agent: Automate confirmation calls, pre-arrival reminders, or post-stay satisfaction surveys to engage guests and gather valuable feedback.
From First Call to Flawless Check-In
See how Call Optix transforms a standard booking inquiry into a seamless, data-rich guest profile.
The Call
A potential guest calls to inquire about a "King Suite for the weekend of October 26th for an anniversary."
Instant Analysis
Call Optix transcribes and analyzes the call in real-time. Our AI instantly extracts key data points into your pre-defined custom fields.
Automated Action
The system automatically creates a task for your reservations manager: "Follow up with guest to offer anniversary package (champagne, late check-out)".
The Result
The booking is secured, the data is perfectly logged, an upsell opportunity is created, and the guest feels understood before they even arrive. All with zero manual data entry from the agent.
Stop Guessing. Start Growing.
By implementing Call Optix, hospitality leaders gain a true competitive edge.
Increase Direct Bookings by 25% or More
Optimize agent scripts and capture every lead to convert more call-in inquiries.
Elevate the Guest Experience
Use sentiment analysis to proactively address guest concerns and personalize stays based on details captured during calls.
Boost Ancillary Revenue
Identify and scale best-practice upselling techniques for packages, room upgrades, and on-property amenities.
Dramatically Improve Staff Efficiency
Eliminate hours of manual note-taking and data entry, allowing your team to handle more guests.
See What Your Reservations Team Hears
Ready to unlock the revenue and insights hidden in your guest conversations? Schedule a live demo customized for the hospitality industry and see exactly how Call Optix can integrate with your workflow.
Let us show you how our powerful AI can automatically extract your property's unique booking details, coach your team with data-driven insights, and help you turn every conversation into a conversion.
Average Impact for Hotels
Based on properties with 50+ rooms