Pricing
Easy to start. Simple to grow.
Start free, add agents as your team grows, and always know what you'll pay. No long-term contracts, no platform fees.
Try Call Optix free for 14 days
- Full feature access
- Explore it at zero cost
Plans
Free
Try Call Optix on your real calls.
$0forever
What you keep after the trial
Start free- 1 agent, 250 minutes a month
- Transcripts in 100+ languages, with each speaker separated
- Summaries, sentiment and automatic tagging
- Scorecards, coaching hub and dashboards
- Built-in CRM with pipeline and lead capture
- Works with your existing phone system
About 80 three-minute calls a month.
Need more? Upgrade any time.
Essentials
Coach your team and push every insight to your CRM.
$49/agent/month
Billed monthly + tax, cancel anytime
Start free trial- 1,500 minutes per agent, shared across your team
- Everything in Free, plus:
- Ask Your Calls: ask ChatGPT, Claude or Copilot anything about your calls
- Team leaderboard and benchmarks
- Custom data extraction: 3 fields
- Sync insights to your CRM
About 500 three-minute calls per agent each month, shared.
After that, $0.04/min from your wallet.
Pro
Know why deals are won and lost.
$79/agent/month
Billed monthly + tax, cancel anytime
Start free trial- 1,500 minutes per agent, shared across your team
- Everything in Essentials, plus:
- Custom data extraction: 7 fields
- Objections categorised by type
- Pain points and competitor mentions
- Automated coaching triggers
About 500 three-minute calls per agent each month, shared.
After that, $0.065/min from your wallet.
Enterprise
For contact centers, 25+ agents, or teams on the phone all day.
Custom
Volume pricing, tailored to your team
- Custom minute allowance
- Discounted volume rates
- Compliance Monitoring at volume pricing
- Phone system (VOIP) bundles
- Custom integrations and guided onboarding
Volume rates, quoted for your team
Billed by the second, on every plan. A 2m 10s call costs 2m 10s, not 3 minutes.
Add-ons
Switch on extras only where you need them
Add-on · +$0.03/min
Compliance Monitoring
Every call checked against your scripts, required disclosures and banned phrases, not a 2% sample. Switch it on only for the teams or lines that need it. Available on Essentials, Pro and Enterprise, with volume pricing on Enterprise.
- Financial Services
- Insurance
- Healthcare
- Collections
- Lending
- Real Estate
- Script adherence monitoring and compliance scoring
- Required disclosure detection (healthcare, financial, consent scripts)
- Pre-built templates or your own custom rules
- Compliance reports by agent, team and period
Add-on · Talk to sales
Phone system (VOIP)
A complete cloud phone system with calling, recording, routing and AI analysis built in. Priced by location.
- Business phone numbers (local and toll-free)
- HD call quality with automatic recording
- Drag-and-drop IVR builder
- Intelligent call routing
- Desktop and mobile apps
- Every call auto-captured for AI analysis
How billing works
Your bill never goes above what you approved
When minutes run low, you decide what happens next.
Plan minutes first.
Your plan's minutes are shared by the whole team and reset each month. Unused minutes don't roll over. We alert you at 80% and 90%.
Then your wallet.
On paid plans, top up from $50 at your plan's per-minute rate, with bonus credit on larger top-ups. Your balance never expires. Turn on auto-recharge if you'd rather not think about it.
Then analysis pauses.
If both run out, calls are still captured and analysed as soon as you top up. Nothing is ever billed after the fact.
On the Free plan, upgrade to a paid plan when you need more minutes.
Why teams switch
What you never pay for
Platform fees
Many platforms charge thousands a year before your first user. We don't.
Setup or onboarding fees
Set yourself up in minutes. Guided onboarding is included on request.
Integrations
Your VOIP, phone systems and CRMs all work together in one ecosystem, at no extra cost.
Extra languages
100+ languages, all at the same price.
Short and junk calls
Set a minimum call length. Shorter calls are skipped and never billed.
Unused seat time
Every agent adds minutes to one shared pool. Whether someone is on calls 8 hours a day, 1 hour, or only reviews calls, nothing is wasted.
Call Optix vs enterprise conversation intelligence platforms
Enterprise conversation intelligence platforms are built and priced for large revenue teams: a sales call before you see a price, a platform fee on top of seats, and multi-year contracts. Call Optix is priced for any team on the phone, starting with one agent.
| Compare | Call OptixFree forever, plans from $49 per agent | Enterprise platformsBuilt for large revenue teams |
|---|---|---|
| Pricing | Published, from $49 per agent | Quote only, after a sales call, often bundled with modules you may not need |
| Free plan | Free forever | None |
| Contract | Monthly, cancel anytime | Annual or multi-year contracts |
| Team changes | Add or remove agents any month, minutes shared | Seats fixed for the contract term |
| Setup | Self-serve in minutes, or guided setup on request | Implementation project |
| Ask Your Calls | Included, no AI credits | Metered by AI credits |
| CRM | Built in, or sync to yours | Separate CRM needed |
Pricing
- Call Optix
- Published, from $49 per agent
- Enterprise platforms
- Quote only, after a sales call, often bundled with modules you may not need
Free plan
- Call Optix
- Free forever
- Enterprise platforms
- None
Contract
- Call Optix
- Monthly, cancel anytime
- Enterprise platforms
- Annual or multi-year contracts
Team changes
- Call Optix
- Add or remove agents any month, minutes shared
- Enterprise platforms
- Seats fixed for the contract term
Setup
- Call Optix
- Self-serve in minutes, or guided setup on request
- Enterprise platforms
- Implementation project
Ask Your Calls
- Call Optix
- Included, no AI credits
- Enterprise platforms
- Metered by AI credits
CRM
- Call Optix
- Built in, or sync to yours
- Enterprise platforms
- Separate CRM needed
Compare plans
Everything in each plan
| Feature | Free | Essentials | Pro | Enterprise |
|---|---|---|---|---|
| Usage | ||||
| Agents | 1 | No limit | No limit | No limit |
| Minutes included | 250 / month | 1,500 per agent, pooled | 1,500 per agent, pooled | Custom |
| Extra minutes | – | $0.04/min | $0.065/min | Volume rate |
| Transcription and understanding | ||||
| AI transcription with speaker separation, 100+ languages | ||||
| Automated call summaries | ||||
| Sentiment analysis | ||||
| Dynamic call tagging | ||||
| Pipeline and leads | ||||
| Customer profile and journey | ||||
| Pipeline and deal management | ||||
| Lead hub with web forms and lead capture | ||||
| Custom data extraction | – | 3 fields | 7 fields | Custom |
| CRM sync (Salesforce, HubSpot, Pipedrive, Zoho) | – | |||
| Ask Your Calls (ChatGPT, Claude, Copilot) | – | |||
| Performance and coaching | ||||
| Business intelligence dashboard | ||||
| Scorecards and coaching hub | ||||
| Team leaderboard and benchmarks | – | |||
| Revenue intelligence | – | |||
| Automated task creation | ||||
| Advanced Intelligence | ||||
| Objection handling analysis | – | – | ||
| Pain point extraction | – | – | ||
| Competitor mention intelligence | – | – | ||
| Automated coaching triggers | – | – | ||
| Add-ons | ||||
| Compliance Monitoring | – | +$0.03/min | +$0.03/min | Volume pricing |
| Phone system (VOIP) | – | Talk to sales | Talk to sales | Talk to sales |
Integrations
Integrations supported
Works with the phone system and CRM you already use.
Phone systems (VOIP)
- SIP trunks and more
CRMs
Don't see your app here? Talk to us and we'll help you connect it.
FAQ
Pricing questions, answered plainly
Start with 14 days of Pro + Compliance, free.
1 agent, up to 250 minutes. Afterwards, stay on Free forever or pick a plan. You're only charged if you do.