Conversation Intelligence

Every Conversation,
Fully Understood

Stop losing critical details to memory and manual notes. Call Optix captures, transcribes, and structures every customer conversation automatically—extracting the exact data points your business needs to act.

100%

Calls Captured

98.5%

Transcription Accuracy

<2min

Processing Time

50+

Languages Supported

The Hidden Cost of Conversations You Can't Capture

20%

of call details captured manually

Manual note-taking misses 80% of what's said

6hrs

per rep per week on admin tasks

CRM fields stay empty because reps are too busy selling

95%

of calls never reviewed

QA teams can only sample a fraction of interactions

Call Optix Changes Everything

We capture 100% of every conversation and transform raw audio into structured intelligence your entire organization can act on. No more coaching on gut feel. No more forecasts built on guesswork. No more revenue hiding in plain sight.

AI-Powered Transcription

Accurate Transcription
That Actually Works

Every word captured. Every speaker identified. Every conversation searchable in seconds. Our AI processes calls in real-time with enterprise-grade accuracy.

Speaker Diarization

Real-Time Processing

Searchable Archive

Timestamp Navigation

50+ Languages

Ready in <2 min

Live Transcript

00:02:34

Agent • 0:00

"Thanks for calling. I see you're interested in our premium suite. What dates are you looking at?"

Customer • 0:15

"We're looking at March 15th to 18th. It's for our anniversary, so we want an ocean view."

Agent • 0:32

"Perfect! I have our Ocean View Suite available. That's $289 per night. Should I check availability?"

📅🏨💰

3 fields auto-extracted

AI Summary

Just now

Key Points

Customer interested in Ocean View Suite for anniversary
Dates: March 15-18, 2026 (3 nights)
Budget aligned with $289/night rate
Requested late checkout and champagne setup

Outcome

Booking Pending

Next Step

Send confirmation email

High IntentAnniversaryUpsell Opportunity

Automated Call Summaries

Skip the Recording.
Get the Story.

AI-generated summaries capture key points, outcomes, and next steps—so your team gets context in 30 seconds, not 30 minutes.

For Sales Leaders

Review 20 calls in the time it used to take to review 2

For Operations

Consistent documentation across every interaction

For Handoffs

Anyone can get up to speed on any deal instantly

Call Optix Exclusive — Key Differentiator

Extract the Exact Data
Your Business Needs

Define your own fields. AI extracts them from every conversation. Automatically. No other platform offers this level of customization.

Hotel Booking Call

Auto-extracted

📅Check-in Date

March 15, 2026

📅Check-out Date

March 18, 2026

🏨Room Type

Ocean View Suite

👥Guest Count

2 adults

✨Special Requests

Late checkout, champagne

💰Rate Quoted

$289/night

📋Booking Status

Pending confirmation

All fields extracted automatically • Zero manual entry

How It Works

Define Your Fields

Any field relevant to your business: property addresses, policy numbers, vehicle models, budget ranges

AI Listens & Extracts

Our AI identifies and extracts your custom data from every conversation automatically

Data Flows to CRM

Extracted data populates deal records and customer profiles. Reps stop doing data entry

6+ hours saved

per rep, per week on manual data entry

HospitalityReal EstateInsuranceAutomotiveHealthcare

Sentiment Analysis

Hear the Emotions
Behind the Words

Words tell you what customers say. Sentiment tells you how they actually feel. Track emotional signals throughout every conversation—and act before problems escalate.

Real-time tracking

See sentiment shift during calls

Escalation detection

Flag frustrated customers instantly

At-risk alerts

Act before customers churn

Coaching triggers

Pinpoint where reps lose customers

Sentiment Timeline

Positive Neutral Negative

4:12 ⚠️ Frustration detected

0:00Call duration12:34

72%

Positive

18%

Neutral

10%

Negative

Topic Trends

Last 30 days • 2,847 calls analyzed

Pricing Inquiry

342

+12%

Competitor Mention

156

+43%

Feature Request

128

+8%

Upsell Opportunity

+22%

Complaint

-15%

Alert: Competitor mentions up 43% vs last month

Dynamic Call Tagging & Trends

See Patterns Across
Thousands of Conversations

One call is an anecdote. A thousand calls are a pattern. AI automatically tags every conversation with relevant topics—revealing trends invisible to manual review.

Automatic topic detection: pricing, competitors, features, complaints

Custom tags for your business-specific topics

Objection categorization: price, timing, competition, authority

Competitive intelligence from actual customer conversations

For VPs and Revenue Leaders

Aggregate intelligence across your entire organization—from actual customer conversations, not surveys.

Customer Profile & Journey

Complete Context on
Every Customer

Your customers don't start fresh on every call. Neither should your team. Every conversation, every sentiment shift, every topic discussed—unified in a single customer timeline.

Unified History

Every call, transcript & summary

Sentiment Arc

Track emotion over time

Topic History

Know their concerns

Interaction Timeline

Every touchpoint logged

James Davidson

Meridian Hotels • Enterprise

Healthy

Recent Activity

Today

Renewal Discussion12:34

Jan 15

Send contractcompleted

Jan 10

Feature Demo28:15

Dec 28

Support Issue08:42

Lifetime Value

$124,500

Total Calls

Avg. Sentiment

+72%

Start Understanding Every Conversation

Your calls already contain the intelligence you need. Call Optix unlocks it automatically.

See Pricing

No credit card required

Free 14-day trial

Setup in minutes

Every Conversation,Fully Understood