Smart Call Routing
That Actually Works
Replace frustrating phone trees with intelligent IVR powered by AI. Route every caller to the right place instantly—no more "press 1 for sales, press 2 for support."
Call Optix IVR understands natural language, recognizes callers, and routes intelligently based on context—not rigid menu structures. Your guests speak naturally. Your system should too.
The IVR Problem
Everyone Knows Too Well
"Press 1 for reservations, press 2 for front desk, press 3 for..." By the time the menu finishes, your caller has hung up or mashed zero trying to reach a human.
Call Optix IVR: Built for How People Actually Talk
No menus. No "press 1 for this." Callers say what they need in their own words. AI understands intent and routes intelligently. Instant connection to the right place, every time.
AI That Understands
What Callers Actually Mean
Traditional IVR forces callers into predefined paths. Call Optix AI understands natural speech and routes intelligently based on intent—not button presses.
"Hello! Thanks for calling. How can I help you today?"
"Hi, I need to book a suite for my anniversary next month"
"Wonderful! I'm connecting you to our reservations team who specializes in suites and special occasions. One moment..."
How AI IVR Works
Traditional IVR forces callers through rigid menus ("Press 1 for this, press 2 for that"). Call Optix AI IVR understands natural language—callers say what they need, AI detects intent, and routes accordingly.
No more "press 1 for..." Callers speak, AI understands, routing happens instantly. First-call resolution improves because callers reach the right person immediately—not after navigating five menu layers.
Route Every Call
To The Right Person
Traditional IVR routes based on menu selections. Call Optix routes based on intent, history, agent skills, queue status, and business priorities—all evaluated in real-time.
When callers reach the right agent immediately—not after transfers and re-explanations—satisfaction improves and handle time decreases. Properties report 40%+ improvement in first-call resolution with intelligent routing.
Build Flows
Your Way
While AI handles intelligent routing automatically, you maintain complete control with visual call flow builders. Design custom paths for unique situations, seasonal campaigns, or specific business rules.
- Wedding Block Inquiries: Route to events team, check availability, collect details
- After-Hours Emergency: AI determines urgency, escalates to on-call manager if needed
- VIP Guest Recognition: Identify by phone number, route to concierge team immediately
James Davidson
+1 (555) 123-4567
Recognize Every Caller,
Personalize Every Interaction
When a guest calls, Call Optix instantly looks them up in your CRM or PMS. No more asking repeat guests to spell their name or re-explain their reservation. Agents see full context before answering.
When agents greet guests by name, reference their last stay, and know their preferences without asking—loyalty strengthens. CRM integration turns every call into a personalized experience.
Measure What Matters,
Optimize Continuously
Traditional IVR is a black box. Call Optix gives you complete visibility: call volume, routing accuracy, queue times, abandonment rates, AI performance, and agent efficiency—all in real-time dashboards.
- Flow Drop-Off Analysis: "42% of callers abandon at step 3—simplify that decision point"
- Agent Workload Balance: "Reservations queue overloaded at 2-4pm—add agent or adjust routing"
- Self-Service Wins: "87% of hours/location inquiries handled by AI—no human needed"
Hospitality-Specific
IVR Features
Generic IVR is built for call centers. Call Optix IVR is purpose-built for hotels, resorts, and hospitality properties—with features that match how your guests actually call.
Reservation Intent Detection
AI identifies reservation inquiries and routes to your booking team—with dates, room types, and guest count already extracted.
Guest vs. Prospect Routing
Automatically distinguish existing guests from new prospects. Existing guests route to front desk; new inquiries to reservations.
VIP & Loyalty Recognition
Identify high-value guests by phone number. VIP guests bypass queues and route to concierge or preferred agents.
After-Hours Handling
AI handles common inquiries (hours, location, amenities) 24/7. Urgent issues escalate to on-call manager automatically.
Guest Services Routing
Route spa, dining, concierge, and activity requests to the right department—based on what the caller says.
Complaint Escalation
Detect frustration or negative sentiment. Flag urgent issues and route to managers for immediate service recovery.
Purpose-Built for Your Property
Call Optix understands hospitality operations—reservations, guest services, loyalty programs, special requests, complaint handling. It's not a generic system retrofitted for hotels. It's designed from the ground up for how hospitality works.
Traditional IVR vs.
Call Optix AI IVR
Side-by-side comparison: see why intelligent IVR outperforms legacy phone trees in every dimension that matters.
Replace Phone Trees With Intelligent Routing
Your guests shouldn't need a map to reach the right person. See how Call Optix IVR delivers effortless call routing powered by AI.