Every call has a story.
Follow a single call from the moment the phone rings to the moment it becomes revenue. Call Optix captures, transcribes, and analyzes every customer conversation — turning the calls your business already handles into coaching insight, automated follow-ups, and confirmed bookings.
The dial
Somewhere, a customer reaches for the phone. Inbound calls are still your highest-intent channel — a guest ready to book, a buyer ready to buy, a problem waiting to become a five-star review. Call Optix listens to every one of them so none slip through.
The pickup
No menus. No press 1. Just a question. Our AI agent answers naturally, routes intelligently, and gathers the context your reservation, support, or sales team needs before a human ever joins the line.
The conversation
Customers talk to a human or to our AI agent. Either way, every word is captured with speaker diarisation, language identification, and real-time sentiment — across English, Spanish, French, Hindi, Arabic, and 30+ other languages.
The listen — every word captured, every speaker separated
Call Optix transcribes 100% of your calls automatically. No sampling, no manual QA bottleneck. Searchable transcripts mean any leader can find the exact moment a deal was won or lost, an upsell was offered, or a compliance disclosure was missed.
The insight — AI reads between the lines
Beyond transcription, Call Optix extracts the data that lives in your agents' heads: check-in dates, room types, rates quoted, competitor mentions, objections raised, follow-ups promised, and dozens of custom fields specific to your business. Sentiment, topics, and intent are tagged automatically on every call.
The action — insight without action is just noise
When an agent commits to sending a quote, Call Optix creates the task. When a guest mentions a complaint, the GM gets the alert. When a deal shows risk, the playbook fires. Every call ends with the right thing happening next — automatically.
The outcome — from transcript to scorecard in seconds
Agent scorecards, leaderboards, conversion rates, upsell mention rates, compliance scores — all generated from the calls you already take. New hires ramp 40% faster. Direct booking conversion improves 15–25%. Negative reviews drop. The numbers move because the calls move.
Bring this to your team — make every call count
See Call Optix on a real call from your business within 24 hours of signing on. No credit card required. Live in 24 hours. Dedicated onboarding included.
Every call has a story.
Scroll to follow one — from the moment the phone rings to the moment it becomes revenue.
Somewhere, a customer reaches for the phone.
Every revenue opportunity starts the same way — eight digits, a few seconds of intent, and a window that closes fast.
No menus. No press 1. Just a question.
The AI agent picks up, listens to what the caller actually wants, and routes on intent — not button presses.
Every word, captured. Every speaker, separated.
Stereo transcription with speaker diarization happens live — so you never lose the detail of what was actually said.
AI reads between the lines — automatically.
Dates, room types, competitors, sentiment, intent. The facts buried in conversation get pulled out and structured in real time.
"Looking to book March 21st through the 24th—"
"It's our tenth anniversary."
"I'd recommend our Harbor Suite."
"Looking at the Belmont Inn too."
"I can offer 15% off — $297 a night."
From transcript to scorecard — in seconds.
Every call gets graded against your playbook. Agent strengths surface. Gaps become coaching moments — without QA bottlenecks.
Insight without action is just noise.
The call ends — and the work continues automatically. CRM updated. Email sent. Task queued. Team notified.
One call. Multiplied across thousands.
Repeat this for every conversation flowing through your business. The math compounds — fast.
This is what every phone call should become.
Bring this to your team.
Make every call count.
See Call Optix on a real call from your business — within 24 hours of signing on.